Privacy Policy

Introduction

Thank you for supporting SOCOFY. In order to protect your personal data when you enjoy shopping at socofy.com, we draw up this privacy policy, which is actually a contract governing your using of our services.


Cookies and Similar Technologies

We use cookies and similar technologies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience.

You can remove or reject cookies using your browser or device settings, but in some cases doing so may affect your ability to use our products and services.

2.1 Definition of "Cookies"

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types each of which is outlined below.

2.2 Types of Cookies

Strictly Necessary Cookies

In order to provide you with fundamental services of our website, such as visit our website or make a purchase, these cookies are essential. If you disable these cookies, we will not be able to fulfill your request.

Performance Cookies

This type collects anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example, we utilize Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established. If you disable or opt-out of these cookies, you may not be able to use certain features of our websites and services, and it may reduce the support or information that we can provide you.

Functionality Cookies

These cookies may remember the operations such as your preference so that we can provide you with better services and improve our operation models. If you reject these cookies, you may not be able to use certain functions of our websites.

Targeting Cookies or Advertising Cookies

These cookies collect information about your browsing habits in order to make advertising more personalized to you. These cookies may remember the websites you have visited and share them with the third parties such as advertisers. If you reject these cookies, you may not be able to use certain functions of our websites and services, and it may affect your experience.

Social networking cookies

These cookies are used to enable you to share pages and content on our websites and services through third-party social networking and other websites. These cookies may also be used for advertising purposes. If you reject these cookies, you may not be able to use certain functions of our websites, and it may affect your experience.

2.3 Cookies Placed by Third Parties

You may also encounter cookies on our websites that are placed by third parties. For example, when you buy our products online, our e-commerce vendor may use cookies and other technologies. We may also allow third parties to place cookies on our websites to track information about your online activities and/or across third-party sites or online services, including to send you targeted advertisements based on that information, which may include the remarketing of our products and services that you have viewed on our websites and on third-party websites.

This Cookie Statement does not apply to the cookies, applications, technologies or websites that are owned by and/or operated by third parties, or such third parties' practices, even if they use or access our technology to store or collect information. To understand how third parties use cookies, please review their privacy policies.

2.4 Controlling and Opting-Out of Cookies

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings. If you choose to reject cookies, as noted above, you may not be able to use certain features of our websites and services.

2.5 Other similar technologies

DPAPI (Data Protection Application Programming Interface) is a simple cryptographic application programming interface available as a built-in component in Windows 2000 and later versions of Microsoft Windows operating systems. In theory, the Data Protection API can enable symmetric encryption of any kind of data; in practice, its primary use in the Windows operating system is to perform symmetric encryption of asymmetric private keys, using a user or system secret as a significant contribution of entropy.DPAPI can help record and store users’ personal data.

Data Cube is a simple application for the record and analyzes personal data.

If you choose to reject cookies, as noted above, you may not be able to use certain features of our websites and services.


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Return & Refund

Return & Refund

Every order from Socofy has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. To make a claim, please follow one of the options below.


Situations When We Refund

1. Product issues

We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues. We will process a refund request within THREE business days.

2. Item out of stock
If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.

3. PayPal Issues
If your PayPal's account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within THREE business days, we will automatically refund the order.


Return Process

1. Please include the following information in the return package : 
① Order number and product SKU of the item(s) you want to return. 
② Shipping label (outside the package). 
③ Reasons for return.

Please E-mail and show the item of the problem to us, for example, show the photos of item(s)quality-related issue or wrong size to us by E-mail. 
We will refund you after we have received your package and inspected it.


2. Return information
Please contact us before returning any item for a refund. We will not accept items sent back unless you have already arranged to return it to us. If we approved your refund request, please send the item back to Return information
Please contact us before returning any item for a refund. We will not accept items sent back unless you have already arranged to return it to us.

Contact us:https://www.socofy.com/customer-service


3. Return Announcement
① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on earrings, lingerie, underwear, swimwear.
② Please contact us no later than 14 days after you have received your order.
③ Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.
④ Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
⑤Please allow 2-3 weeks from the time you mail your return for it to be processed. We will send you an email once your return request has been successfully processed.
⑥ For orders shipped to Brazil or Russia, you can contact our customer service and request a return of your purchase within 40 days after shipment. Newchic.com reserves the right to 
a final decision on the interpretation of these return policies.


Shipping Fee

If you want to return an item with no quality issues, customers will be responsible for paying the return shipping fee and then the refund or exchange will be processed once we have received the item.

Other Situations
If you have a unique situation that is not covered in the policy above, please
 contact us


Policy conditions and requirements

1. Product quality issues
Steps:Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution 
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.


2. Unsatisfactory products
Steps: Email our Customer Service → Explain the reason → Customer Service confirms → Ship your product back → Customer Service confirms item returned → Refund
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 2 to 3 weeks after receiving your products. 
Solution: After we receive and inspect the item, Customer Service will issue you a refund.
Notice: You shall bear all shipping costs, including the initial shipping cost to send you the item.


3.Wrong item
Steps:Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution 
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send you the correct item or issue a full refund.


4. Size problem
Steps:Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan 
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours


Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.

Plan B :The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements. 
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.


5. Color problem
The precise color of each item may vary depending on your computer screen settings, the background, and the lighting conditions. Slight mismatches between the color of your items and the color shown on your computer screen may not mean that the item is the wrong color. However, if you feel that you have received an item that is the wrong color, you can follow the same procedure described in section 3.


Policy Exclusions

Goods are not covered by our 14-day return or refund policy if:

A. The product serial number and product was not distributed by Socofy;
B. Goods have been worn and damaged, stretched or contaminated.
C. Goods were damaged or worn out by improper use.
D. Goods are returned without included accessories.
E. Goods are stored or exposed to extreme environments;
F. Unauthorized repair, misuse, negligence, abuse, accident, alteration or improper installation;
G. Partial goods of complete sets are being returned;
H. The claim is made more than 14 days after you received the goods.